Introduction

Trustsignal is a conversational messaging platform that enables businesses to build, deploy, and manage chatbots and other conversational experiences across various messaging channels such as SMS, WhatsApp, RCS, Email, Voice, and more.

Configure RCS Connector (Service Provider)

Perform the following steps to configure Trustsignal as a connector on the MoEngage dashboard:

1. On the left navigation menu in the MoEngage dashboard, go to Settings > Channels > SMS, MMS & RCS > Sender configuration.
2. On the RCS tab, click + Add RCS Sender.
3. Click the Trustsignal tile.
   

4. On the Sender Details page, add the following details:
   

   Field	Description
   Sender type	Select the sender type. The available options are: Promotional: Select this option when you are using the sender to send information about your brand, promote deals, or engage with users. Transactional: Select this option when you are using the sender to send alerts about transactions, OTPs, security information, or any information that can be classified as transactional in nature. OTP: Select this option when you are using the sender to send OTPs.
   Sender Name	Enter the name of the sender. This field identifies the readable sender name that can be used while creating a campaign or alert.
   Sender ID	Enter the sender ID. This is the RCS agent/bot ID RBM uses to send RCS messages to users.
   Authorization	This is the bearer token used for authorization. You can get this token from the Trustsignal team.
   Incoming Messages & Delivery callback URL	Configuring delivery tracking allows you to monitor whether messages have been delivered to end users. Configuring incoming message URLs enables you to track responses to messages, allowing you to act accordingly. Copy this URL from the MoEngage dashboard and email it to the Trustsignal team so they can configure it.

5. Click Save to save this sender configuration.