Introduction
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Prerequisites Ensure that you have the login credentials such as UserId and bearer auth token for the SMS ICS Account. If you have any issues with the credentials or if you do not have the credentials, contact ICS support. |
Configure SMS Connector (Service Provider)
Log in to the MoEngage Dashboard by performing the following steps:
- Navigate to Settings > Channel > SMS > Sender configuration.
- Select ICS in the Add Sender screen.
- Add the following details in the Sender Details screen.
Field Description Mark as default
This toggle will be disabled during sender creation. The first sender to be created in your MoEngage account will be marked as the default sender for your SMS campaigns. You can change the default sender by following the steps mentioned in Marking a sender as default.
Sender name
This field identifies the readable sender name that can be used while creating a campaign or alert.
Sender type
The Sender type can either be one of the following:
- Service Implicit
- Promotional
Select the appropriate sender type.
Sender ID
This is the number from which SMS will be sent to your users.
Username
This is the username of your ICS account.
Password
This is the password of your ICS account.
Shorten URL and track click using Select MoEngage if you want MoEngage to track your clicks. Select ICS if you want ICS to track your clicks. Contact ICS support to enable click tracking for your ICS account. With ICS click tracking, click receipts will be automatically tracked by MoEngage.
Delivery tracking URL Copy the Delivery tracking URL and paste it into your ICS portal to get delivery acknowledgments.
- Send a test SMS to verify your configuration.
- Click Save to save the Sender Configuration.
Delivery Callback
Delivery receipts will be automatically tracked by MoEngage as we pass the delivery callback URL in the API call to ICS. You don't have to do any additional configuration for tracking the SMS delivery.
URL shortening and click tracking
For ICS, you can also choose to use the URL shortening and click tracking feature provided by ICS. Just select the Yes option, as shown in the screenshot below.
If you wish to use click tracking via ICS, contact ICS support. In this case, also, click receipts will be automatically tracked by MoEngage. You just have to ensure that ICS has enabled click tracking for your account.
Otherwise, you can simply choose to use MoEngage URL shortening and click tracking service offered by MoEngage.
Next Steps
- Create an SMS campaign using the Getting Started for creating SMS campaign.
- Set the Frequency Capping for SMS.
- Set the Current Service Provider.