Introduction

Delighted is a turnkey customer experience platform that helps brands drive business growth with actionable feedback.

MoEngage <> Delighted

Delighted is a tool for gathering real-time, actionable customer feedback via email, web, or SMS. With the MoEngage and Delighted Integration, you can:

• Send your Delighted surveys to your users when MoEngage captures an event
• Add users to Autopilot when they perform a particular event on your app or website

Integration

Trigger Delighted survey deliveries via MoEngage

With MoEngage's Connector Campaigns, you can send a Delighted survey to your users when they perform any action on your app or website.

To create a connector campaign on MoEngage, 

1. Navigate to Create Campaign >> Connectors >> Custom and choose the delivery type most suitable to your needs. For this example, we will select "Event Triggered" and select the event as "Purchased".
   
2. On step 2 of the campaign:

Call the Delighted API

To send your survey, use the POST method and configure the payload.

• Select the method as POST
• Headers
  
  • Authorization: Use an online tool to create your basic auth with your Delighted API Key as a username and keeping your password as blank:
    
    In the above example, the value of this header would be Basic PGRlbGlnaHRlZF9hcGlfa2V5Pjo=
  • Content-Type: application/json
• Add the endpoint as Webhook URL: https://api.delighted.com/v1/people.json
• Body:
  Type @ to personalize your payload.
  JSON

  {
      "email": "{{UserAttribute['Email (Standard)']}}",
      "properties": {
          "Purchase Experience": "Mobile App",
          "State": "{{UserAttribute['Install Status']}}",
          "City": "{{UserAttribute['Last Known City']}}",
          "OrderValue": "{{EventAttribute['cart_value']}}"
      }
  }

• Refer to the Delighted API documentation for more information.
• You can test your campaign on this step.
• Once ready, you can go ahead and publish this campaign.

Add users to Delighted Autopilot

When your users perform a specific event, you can trigger a MoEngage Connector Campaign as shown above, and call Delighted's Autopilot APIs. Delighted will automatically schedule a survey for them and continue sending surveys at the frequency configured in your Autopilot settings.