Introduction

Regal has built an event-driven customer engagement platform that enables brands’ sales teams to communicate with their customers through branded calls and SMS.

MoEngage <> Regal

The MoEngage and Regal integration offers a powerful combination of insights-led customer engagement and outbound phone & SMS sales platform. This integration is designed to fulfill the following use cases:

• Create contacts in Regal when an event is captured in MoEngage
• Update user properties like opt-in information on Regal when MoEngage capturs this information
• Forward events captured in MoEngage to Regal as custom events

Integration

The Regal Voice API is designed as a single Custom Events endpoint that lets you creates a contact, update a contact or add a custom event to a contact’s profile.

Step 1: Setup Connector Campaign on MoEngage

To create a connector campaign on MoEngage, 

1. Navigate to Create Campaign >> Connectors >> Custom and choose the delivery type most suitable to your needs

2. On step 2 of the campaign 

Call the Regal Custom Events API

To create a new contacts on Regal, use the POST method and configure the payload.

• Select the method as POST
• Headers:
  • Authorization: <your_regel_api_key>
  • Content-Type: application/json
• Add the endpoint as Webhook URL: https://events.regalvoice.com/events
• Body:
  
  Create contact Update user Create custom event

  {
        "userId": "{{UserAttribute['ID']}}",
        "traits": {
              "phones": {
                    "{{UserAttribute['Mobile Number (Standard)']}}": {}
              },
              "firstName": "{{UserAttribute['First Name']}}",
              "lastName": "{{UserAttribute['Last Name']}}"
        },
        "eventSource": "MoEngage"
  }

  {
        "userId": "{{UserAttribute['ID']}}",
        "traits": {
              "phones": {
                    "{{UserAttribute['Mobile Number (Standard)']}}": {
                          "isPrimary": true,
                          "voiceOptIn": {
                                "subscribed": true
                          },
                          "smsOptIn": {
                                "subscribed": true
                          }
                    }
              }
        }
  }

  {
        "userId": "{{UserAttribute['ID']}}",
        "name": "Course Purchased",
        "properties": {
              "course_title": "{{EventAttribute['Title']}}",
              "course_amount": "{{EventAttribute['Amount']}}",
              "course_start": "{{EventAttribute['Start date']}}"
        },
        "eventSource": "MoEngage"
  }

• Refer to the Regal documentation for more information.

At this point, your campaign should be ready to test and send. You can also test your connector configuration using the Test functionality available in Step 2 of Create Connector Campaign.

You can go ahead and Publish the campaign.