Sinch is a global CPaas (Communications Platform as a Service provider) that enables businesses to send text messages to large numbers of customers and to make video and voice calls.


Configure Sinch as SMS connector 



Ensure you have the Short code, Access token, Service Plan ID available on the Sinch dashboard. You can also reach out to MoEngage Customer Success team to get assistance on this.

  1. On the MoEngage Dashboard, navigate to Settings > Channel > SMS & Connector and click SMS Connector Config tab.
  2. In Integrated Connectors, click Sinch.


  1. Fill in the following details:
    Field Description
    Sender Name Type the name to identify the Sinch sender
    Sender Number Use the shortcode, the number from which SMS will be sent to your users. You can find the shortcode Sinch dashboard here as described. mceclip1.png
    API Token Use API token is required for authentication and is linked to a service plan ID. You can find API token here. Click Show to reveal your API token.
    Service Plan ID Enter the Service plan ID corresponding to the API token you have entered above. Make sure that your short code is linked to this service plan ID. You can check with Sinch team if you need clarity on which short code is linked to which service plan ID.mceclip0.png
  2. Click Send SMS to Test SMS to ensure the settings are correctly configured and an SMS is sent.
  3. Click Save to save the configuration. 

Delivery Callback

Delivery receipts will be automatically tracked by MoEngage as we pass the delivery callback URL in the API call to Sinch. You don't have to do any additional configuration for tracking the SMS delivery. 

Next Steps

Was this article helpful?
1 out of 1 found this helpful

How can we improve this article?