Introduction

OneXtel is a leading Communication Platform as a Service (CPaaS) provider, offering seamless, end-to-end communication solutions. Their product offering includes channels like SMS, Voice, WhatsApp, Chatbot, RCS, and Email services tailored for businesses of all sizes.

Configure OneXtel as an RCS Sender in MoEngage

Perform the following steps:

1. On the left navigation menu in the MoEngage UI, go to Settings > Channels > SMS & RCS > Sender Configuration.
2. On the RCS tab, click + Add RCS Sender.
   
3. Click the OneXtel tile.
   
4. On the Sender Details page, add the following details:
   
   

   Field	Description
   Sender type	Select the sender type. The available options are: Transactional: Select this option when you are using the sender to send alerts about transactions, OTPs, security information, or any information that can be classified as transactional in nature. Promotional: Select this option when you are using the sender to send information about your brand, promote deals, or engage with users. OTP: Select this option when you are using the sender to send OTPs.
   Sender Name	Enter the name of the sender. This field identifies the readable sender name that can be used while creating a campaign or alert.
   Sender ID	Enter the sender ID. This is the RCS agent/bot ID RBM uses to send RCS messages to users. This is the RCS bot ID (obtained from onextel).
   API URL	You can get this API URL from the onextel team.
   Authorization	This field refers to the bearer token used for authorization. You can get this token from the Onextel team.

5. Click Save to save this configuration.

Configure Incoming Messages & Delivery callback URL

Configuring delivery tracking allows you to monitor whether messages have been delivered to end users. Configuring incoming message URLs allows you to track messages' responses so that you can act on them accordingly. Copy this URL from the MoEngage UI and email it to the OneXtel team or speak with the Account Manager so they can configure it.