Introduction 

MessageWhiz is an SMS and messaging management multi-agent platform that enables organizations to reach customers, manage their engagements, and conduct two-way conversations across multiple channels.

Configure MessageWhiz as a Custom SMS Connector (Service Provider)

Log in to the MoEngage dashboard and perform the following steps:

1. Navigate to Settings > Channel > SMS > Sender configuration.
2. Click + Add Sender at the upper right corner.
3. Click + Add custom service provider.
4. Add details and settings to the Sender Details screen.
   

   Field	Description
   Mark as default	Turn this toggle on to mark the sender as the default sender for MessageWhiz. If marked as default, this sender will be used to send all SMS campaigns from MoEngage unless you select a different sender while creating the campaign. This is not required.
   Service provider name	This field identifies the service provider you are configuring on the MoEngage dashboard and has to be unique. Type the name of the service provider here. Enter MessageWhiz.
   Sender name	This field identifies the sender. Type the name of the sender here.
   Sender type	The sender type can either be Promotional or Transactional. Select Promotional when you plan to use the sender to send information about your brand, promote deals, or engage with users. Select the sender type as Transactional for sending alerts about transactions, OTPs, security information, or any information that can be classified as transactional in nature.

5. Configure the Webhook by adding the following details.
   

   Field	Description
   API URL	This field contains information about the URL that should be used to send an API request to the sender. You can get this information from the sender's API documentation. Type the sender's API endpoint here. The API URL for MessageWhiz is: https://sms.messagewhiz.com/sms
   Method	Select POST as the HTTP method.
   Body Type	Choose the Body Type as JSON and add the following details: { "messages": [ { "text": "Moesms_message", "dest": [Moesms_destination], "send": "SENDER_ID" } "key": "API_KEY", "ver": "1.0" ]/pre Change value for these keys: SENDER_ID and API_KEY: Set based on the MessageWhiz account credentials. (If the API key has '=' at the end, add the '=' in the Key Value Pair section explicitly)

6. Click Send test SMS. A new step will appear on the top of your screen.
7. Click 3 - Delivery Tracking (optional) and copy the Delivery Tracking URL.
8. Click Sender Details on the top of the screen.
   1. Add a new line to the Key and Value table.
   2. Name the Key callback and paste the API URL.
      

      Key*	Value*
      api_key	“Customer key”
      from	Test sender
      to	Moesms_message
      text	Moesms_destination
      callback	Paste the delivery tracking URL here.

9. Send a test SMS again and click Next.
10. Check the parameters on the Delivery Tracking URL and click Save.