Trigger Limechat campaigns from MoEngage

Step 1: Get your Limechat account id and access token

Get your Limechat account id 

On the Limechat Dashboard, copy the account id from your URL 

Get your Limechat access token  

On the Limechat Dashboard, 

1. Click on the profile picture at the extreme bottom left 
2. Click on Profile Settings
3. 

4. Scroll down to the bottom of this page and copy the Access Token

Step 2: Create a connector campaign on MoEngage 

To create a connector campaign on MoEngage, 

1. Navigate to Create Campaign >> Connectors >> Custom and choose delivery type most suitable to your needs

2. On step 2 of the campaign 

• Select method as POST
• Add Webhook URL as : 

  https://app.limechat.ai/api/v1/accounts/{account_id}/store_notifications/create_notification_limekit/

  Here {account_id} with the account ID copied in Step 1. 
• In Headers, add
  • Content-Type as application/json
  • api_access_token as your {Limechat access token} copied in Step 1.  
• In Body, choose Raw and copy paste the code. 

  {
  "phone": {{UserAttribute['Mobile Number (Standard)']}},
  "template_id": "112",
  "first_name": "{{UserAttribute['FirstName']}}",
  "email": {{UserAttribute['email']}},
  "template_attributes": [
  "Akshay",
  "[https://app.limechat.ai/](https://app.limechat.ai/)"
  ],
  "status": "closed",
  "additional_attributes": {},
  "contact_additional_attributes": {},
  "label": ""
  }

   

3. At this point, your campaign should be ready to test and send. You can also test your connector configuration using the Test functionality available on Step 2 of Create Connector Campaign.

If your test user successfully receives the message, your set-up is good to go. You can go ahead and Publish the campaign.

Receive User Behavior events from Limechat

Step 1: Get your MoEngage endpoint

Speak to your MoEngage Customer Success Manager to help you get a dedicated endpoint for Limechat.

Step 2: Set up the webhook in Limechat

Provide this webhook along with the following information to your Limechat Customer Success Manager:

Step 3: See the events in MoEngage

Once the webhook is set up in Limechat, you should be able to see these events in your MoEngage dashboard.

Supported events